We recently asked our network how well the corporate travel and serviced apartment industries serve neurodivergent travellers—and the responses were telling.
Is the industry doing enough to serve neurodivergent travellers?
Bridging the Knowledge Gap
When we asked if the industry was doing enough, 46% said it needed significant improvement, and another 46% said it was only “okay” but could certainly do more. Just 3% felt the industry already performs well, and another 5% chose “Other,” leaving comments that pointed to a clear need for better understanding and support.
These results highlight a noticeable gap between current practice and an inclusive experience for neurodivergent guests. This could be down to the challenges we raised in our blog on embracing neurodiversity in corporate travel not being addressed as much as they could be, such as sensory overload, communication barriers, and disrupted routines that make travel more stressful for neurodiverse guests.
Neurodiversity workplace trainer Naomi Charlton refers to this as a “massive knowledge gap” in hospitality. While there’s no single fix for every traveller, more can be done—especially in inclusive communication and managing sensory sensitivities. Beyond improving the guest experience, closing this gap supports more inclusive teams, boosts reputations, and widens talent pools.
Moving from Awareness to Action
The corporate travel industry is clearly at the start of this journey, so how do we shift from simply knowing there’s a gap to actually bridging it? Consider these questions:
- Training and Awareness: How can we help staff and colleagues anticipate and respond to guests’ diverse needs?
- Policy Integration: Should we replace ad hoc efforts with structured policies that embed neuroinclusive practices into industry standards?
- Continuous Feedback: How can we keep the conversation going with travellers and partners to guide improvements and measure progress?
These questions are just the beginning. We’d love to hear your insights. Can we learn from other industries? Would visual aids, quiet zones, or sensory toolkits help, or do we need a deeper review of policy and practice?
The conversation doesn’t end here. With ongoing input, shared learning, and real commitment, we can start closing the gap and move closer to a genuinely neuroinclusive future. Connect with us on LinkedIn to keep the conversation going.
