Quality Policy

SilverDoor sources and provides serviced apartments for corporate clients all over the globe. Since its establishment back in 2000, the company has developed its expertise in the market and now offers one of the largest portfolios of serviced apartments in the sector. The company aims to provide clients with the best account management support available together with the best technology in the industry.

It is the policy of SilverDoor to:

• Satisfy the requirements of all of our clients, stakeholders and interested parties and exceed their expectations.
• Make the details of our policy known to all other interested parties, including externally where appropriate.
• Comply with all legal requirements, codes of practice and all other requirements applicable to our activities.
• Provide all the resources and technologies, trained and competent employees and any other requirements to enable these objectives to be met.
• Ensure that all employees are made aware of the formalised policies that outline their respective roles in respect of this quality and information security policy.
• Maintain a Business Management System and Information Security Management System that will achieve these objectives and seek continual improvement of them.

SilverDoor understands client service to be an essential part of the quality process and, in order to fulfil this understanding, we provide all employees with training that is designed to nurture a growing awareness and understanding of quality and information security.

The company’s directors, senior management team and staff are responsible for the quality control of all operations and the maintenance of compliance standards. The company is committed to achieving customer satisfaction by the use of quality procedures which will be operated to meet or exceed the requirements of ISO standards.

Last reviewed: November 2023