Stress and burnout are two of the biggest risks to the success of a business trip or relocation move. Indeed, traveller fatigue can be detrimental to health, well-being and productivity and, given our society’s focus on all things wellness, I haven’t been surprised to hear the topic of traveller experience at the forefront of serviced apartment industry conversation at the moment.
Accommodation is often the business traveller or assignee’s first impression of a business trip or assignment and, as a serviced apartment agent, we understand our responsibility to provide a positive guest experience from enquiry to check out and beyond. We understand the needs of a range of stakeholders and work hard to ensure a positive experience for all.
The right serviced accommodation in the right location with the right facilities, and excellent customer support, separates a good relocation move or business trip from a bad one. At SilverDoor, we pride ourselves on listening to our clients and supporting this process, tailoring it to the individual needs of each guest to ultimately promote positive well-being.
Whilst cost saving is still the priority amongst corporates and budget is still driving buying behaviour, increasingly bookers are expecting more than just a room from their business travel accommodation. A total package is more commonly requested and expected, with guests wanting lifestyle benefits included in the price of their accommodation.
This is why we cited hybrid solutions as a key corporate housing supply trend in our latest Market Update: guests are often happy to compromise on unit size to have food and beverage offerings, workspaces, and leisure amenities on site.
The advancement of AI is enabling operators to automate many of their processes and reimagine the human element of hospitality. AI removes mundane admin tasks and leaves people to do what they do best: offer a human service and positive experiences. At SilverDoor, we believe that a combination of technology and human service is key to a positive guest experience. While advanced technology is vital to success, it isn’t a substitute for interactions with real people.
Not only do we have a dedicated Guest Services team who provide support to in-house guests 24 hours a day, seven days a week, but we have a formalised customer journey with key touchpoints pre-arrival, during stay and post-departure:
Promoting a positive experience is at the heart of everything we do at SilverDoor and our service is built around ensuring a positive experience throughout the global corporate mobility journey. Want more information about the SilverDoor booking process? Get in touch with our team, or enquire with us today.
We've touched on employee experience here, but have you noticed any other trends in the market impacting you recently? Get in touch with us at [email protected] so we can discuss the trends you're interested in.
