Travel programmes, particularly those of multi-national corporations, are becoming increasingly far-reaching in nature. With business trips covering more distance and often involving multiple consecutive destinations, ensuring the wellbeing and safety of travellers presents many challenges to travel managers. For this reason, traveller tracking has seen a tremendous uptake in recent years – especially as the advent of COVID-19 brought with it a renewed interest in this technology for conducting comprehensive risk management. But what exactly is traveller tracking, and how does it overcome the challenges facing travel managers? Read on to discover how traveller tracking, integrated with SilverDoor technology, can benefit your business.
How Does Traveller Tracking Work?
Orbi tracking technology compiles the data from a client’s or organisation’s existing and future traveller bookings and displays them by date and location on an interactive world map. While this feature is available to all Orbi users, we realised that further enhancing this data stream would be hugely beneficial to travel managers seeking to bolster traveller safety and guest wellbeing. We therefore embraced the opportunity to fully integrate our technology with the world’s leading traveller tracking systems in 2018.
We work alongside Anvil and International SOS to make our booking data readily accessible and conversant with their technology. In doing so, we are enabling our clients who utilise these services to ensure guests are always locatable and traceable, no matter where in the world they may be at any given time. Comprehensive, real-time notifications pertaining to the entire journey of any given traveller combined with our booking data keeps travel managers and colleagues fully in the loop.
By linking transportation updates, arrival times, GPS data, and check-in confirmations, traveller tracking provides a continuously updating map of a traveller’s journey so that should a delay or other issue arise, travel managers are automatically notified and can act quickly to make necessary arrangements.
What are the Benefits of Traveller Tracking?
Risk Management
A major benefit of using an integrated traveller tracking service with your travel programme is the enhanced risk management capability it provides. Integrated with Orbi, this technology not only tracks and displays guest booking location, but also their real-time location and transport progress. This means that every aspect of a traveller’s journey can be risk assessed in conjunction with the latest threats, health and safety concerns, or even regional conflicts that may impact a guest’s journey or stay. Being alerted to these issues as they arise means measures can be taken to ensure traveller wellbeing from anywhere in the world. Whether rearranging ground transportation due to protracted or delayed flights, or booking alternative accommodation due to a local natural disaster, traveller tracking enables travel managers to take proactive precautions in their travellers’ best interests. In a very real sense, risk can be mitigated by alerting travellers if they are entering a high-risk area. Furthermore, these areas can be designated by the travel manager in developing situations to minimise the likelihood of a guest unwittingly entering a newly unsafe region.
A Complete Travel Programme Overview
In addition to the wealth of guest wellbeing benefits, traveller tracking also delivers administrative and organisational benefits to any travel programme. With user experience central to both our Orbi technology and the technology of our traveller tracking partners, the ability to access all aspects of a traveller’s journey from one simple-to-use digital platform makes travel management much more efficient. Quickly navigate between traveller details, check-in times, active location, flight details and more – from any device, anytime, anywhere. With fully digitised booking confirmations, check-in details and even billing, Orbi eliminates convoluted paper-trails and makes all booking and guest details instantly (and securely) accessible via app or browser and assigned user logins.
This further reduces the strain on travel managers, as assigned users can instantly view journey and booking information directly through the Orbi app. For workers who are constantly on the move, or nomadic travellers, this level of independence is particularly attractive.
If you are ready to begin your traveller tracking journey with SilverDoor, head to our traveller tracking page and sign up for Orbi today. To learn more about how our accommodation can offer your travellers greater safety and security, read about the benefits of serviced apartments with SilverDoor.
