From enquiry and booking to stay and aftercare, SilverDoor Apartments is committed to sourcing the most suitable business travel accommodation options from our growing portfolio of leading property providers and providing quality service every step of the way. Throughout 20 years of business, our service has always been our most celebrated asset and during a global health crisis where international travel has been drastically restricted, maintaining a human connection with clients and partners has proved the most vital element of our business once again.
The world is slowly but surely transitioning out of this period, with travel and relocation brands across the globe navigating the new, rapidly evolving regulations of travel in order to offer the very best service and ease the concerns of business travellers. As we begin to move towards a post-pandemic world, we are utilising the expert recommendations of Quality in Tourism and Common Sense Compliance to ensure we – and the sector as a whole – are armed with the best set of informative guidelines going forward. The safety of our in-house guests and provider’s on-site staff in the properties we offer, and the peace mind of the travel managers we work with are imperative, thus we are doing everything we can to achieve it.
Enquiry
Whether you have an essential business trip coming up, you have just landed home or in a new place and need emergency temporary accommodation, or just want to talk to travel experts about this confusing period, we are always just a phone call away. With offices in America, Asia and Europe, all members of staff are updated with the latest local guidance so can offer specific advice. As global mobility specialists, we are able to remain best informed and source business travel accommodation that adheres to the stringent protocol of global governments and your own requirements. We want to reassure all clients that you are not alone in any worries or concerns you may have: we are adapting our guidelines and service in strict accordance with the ever-changing guidance from health and safety bodies so your booking will always be in the safest hands.
Browse our collection of corporate serviced apartments for business travellers anytime to gauge an understanding of what’s on offer in your business travel destination: we are regularly updated by providers if any property has been temporarily closed so our site can stay up to date with real-time availability. Then, give our account management team a ring and let them do the hard work for you. We understand it can be overwhelming to book business travel accommodation at the best of times, even more so now, which is why we’re here to help. Short notice is not unfamiliar at the moment either, as plans are so changeable and dependent on uncertain circumstances, so allow us to relieve the stress of sourcing your own last minute accommodation: it’s our job, not yours.
Booking
Once your assigned account manager knows your specific requirements and plans, they can get to work sourcing you the very best corporate serviced apartment option for your trip. We and our partners have implemented thorough health and safety guidelines designed to specifically reduce the risk COVID-19 poses to guests. With our property partners providing regularly updated safety policies we can quickly and easily assess which properties are up to standard of cleanliness and safety. Offering a minimum of three options, our booking team will select apartments that suit you and the guidelines of the location only: as an unbiased agent with no properties of our own, we will never place our clients somewhere with ulterior motives.
If one of the options offered suits you, go ahead and make your selection. If they weren’t quite right, you can work with your account manager to find something more suited. It’s likely that guests may be more concerned with different areas than normal: perhaps when booking business travel accommodation a few months ago an on-site gym was top of your priority list, now it may be self-check in or proximity to your destination airport that’s important. For both repeat and first time bookers, everyone is working out what would make them feel most at ease when travelling for the first time after lockdown.
Stay
A period of rigorous disinfecting and deep cleaning takes place prior to your arrival and regular disinfection of high touch points occurs within communal areas throughout your stay in accordance with the guidelines set by us and our partnered health and safety accreditation bodies. Once in-house, we remain at your disposal for any concerns and queries. We stay consistently in contact with all property providers so can work with them to accommodate requirements that may arise during your stay and provide specific guidance and advice. With less regular but flexible housekeeping arrangements, you can work it around your schedule to socially distance with ease and can even request the availability of additional local services such as grocery deliveries.
OrbiRelo is our online booking platform used by companies all over the world to manage and monitor their temporary housing requirements. Traveller tracking is a key element of the platform providing travel managers with the ability to view where all assignees are staying in real-time, as well as identify any relevant threats to active trips. Duty of care always has been, but is now more than ever, of utmost importance: ensuring the health and safety of all assignees and easing any of their travel concerns is vital.
Aftercare
Feedback from guests is vital in ensuring we are continuously adapting and optimising our service to better suit what clients want and need, so following up with clients once their stay is over is just as important as the initial booking experience. With an emphasis on safety, we want to ensure your stay went as smoothly as possible and that if any problems arose they were dealt with quickly and efficiently. Every step of the way doesn’t end upon checkout: we will always provide personalised aftercare to fully optimise the future booking experience of yourself and other guests.
From enquiry through to aftercare, you can rely on SilverDoor to source top business travel accommodation for any type of trip. With all the clear benefits of serviced apartments, as well as the luxury of having someone on the end of the phone to help with any query or concern, you can rest assured your first business trips post-lockdown are in safe hands.
