SilverDoor has long been the world’s leading corporate serviced apartment agent, and throughout our more than 20 years in industry we’ve grown an impressive client list of international businesses. But the increasing popularity of serviced apartments is moving many businesses to reformulate their travel programmes to include and prioritise serviced apartments for the first time. While we believe our booking process is optimised for new users, we thought it would be useful to outline our reservations procedures so that new and potential clients know all there is to know about booking a serviced apartment with SilverDoor.
Step 1 – Making an enquiry
The first step in booking a serviced apartment is letting us know your requirements. The enquiry stage enables us to understand the basics of your booking needs, including your destination, the dates of your stay, your budget, and the number of rooms you require.
Our website has multiple channels through which enquiries can be made:
- Click on ‘Make an Enquiry’ when viewing an apartment profile to enquire about a specific property
- Submit a broader enquiry through our enquiry form, or request a call back at a time convenient for you
- Email us directly at [email protected]
- Call our global teams, available to take your enquiry via telephone 24 hours a day (you can find our international office numbers and our ‘Live Chat’ function on our ‘Contact us’ page)
If your enquiry is made electronically, a member of our team will ring you in the first instance to confirm your information and get a better understanding of your requirements. We also take this opportunity to get to know you and your business – establishing a rapport that is impossible to achieve exclusively via email or live chat.
No matter which of the above methods you choose, you can always rely on a fast and efficient turnaround time. We strive to ensure we meet, as a minimum, the below timescales for responding to our international enquiries with apartment options:
- UK and Ireland – two hours
- Europe – four hours
- Rest of World – 24 hours
Step 2 – Choosing your accommodation
Once a member of our friendly team has been in touch to discuss your accommodation requirements, we get to work on sourcing the best options for your trip. With our extensive portfolio of apartments and property partners around the world, we can always provide multiple options catered to your unique request. As a minimum we aim for three suitable properties, but, depending on location and availability, can usually supply five or six per enquiry.
When sourcing these options, we consider everything related to your enquiry. In addition to specific facility requests, we factor in your office proximity, nearby amenities, on-site features, and budget. Indeed, due to our buying power, we can directly negotiate the best rates on your behalf – ensuring you always get the most favourable deal available. Similarly, the excellent relationships we hold with our property partners means we can often secure extras for our clients (often free of charge), such as early or late check-in, additional welcome packs, and more. Our Account Management teams have an expert knowledge of our property portfolio and wider market as a whole, so we can offer tailored advice, detailed insights and informed accommodation recommendations.
Of the options we provide, we will always highlight the apartment we believe to be the best match for you. Ultimately, though, the decision is yours! So simply choose the option best for you and we can begin arranging the booking.
Unsure, or haven’t had time to check?
If you don’t proceed to confirm and book a serviced apartment of your choice via the unique link sent via email, we will call you within 24 hours of quote delivery to follow up on your enquiry. Perhaps you’d like to arrange a property viewing or have some questions about the options presented - in either case we can help. In the rare case none of the properties quoted quite fit your needs, we are more than happy to go back to our portfolio and find something more suitable for you.
Step 3 – Booking completion
When you’ve chosen your desired apartment, simply click through on the quote URL confirmation or confirm with our team over the phone. We provide a quick turnaround on bookings, with terms and conditions sent out within an hour of confirmation, along with your bill. We accept a variety of payment forms, including credit and debit card, bank transfer, and credit facility options.
Once terms and conditions have been agreed to and payment has been made, a booking confirmation email is sent out. For upcoming reservations, confirmation emails will also include check-in instructions. For reservations further in advance, check-in details will arrive nearer the booking date, with any keycodes usually sent out within the 48-hour period before check-in.
Our service doesn’t stop there
When booking a serviced apartment with SilverDoor, our friendly service lasts from the moment we pick up the phone, throughout your stay and even after you've checked out. Prior to your booking, we conduct checks with the property provider to ensure all guest requirements are in place and lines of communication are open. Our team also remains contactable 24 hours a day, serviced by our international offices and weekend cover staff, meaning any concern or enquiry you have during your stay will never go unanswered.
With an award-winning service, industry-leading booking technology, and exhaustive portfolio, SilverDoor is your one-stop shop for corporate accommodation. Browse our apartments today and begin your journey with us – we guarantee you won’t find a better service elsewhere.
