Join Our Team.

Client Account Support.

Job Overview

Hours of work:

37.5 hours per week

Place of work:

London office

Department:

Account Management

Salary:

£28,000-£31,600 OTE

As Client Account Support, you will harness personality, commercial acumen and people skills to convert new customer enquiries and secure, develop and grow existing clients.

The day-to-day of the role includes taking enquiries from clients and sourcing suitable serviced apartments at competitive rates. You’ll create and manage reservations from the booking stage through to when the client checks out and ensure you provide the client with the highest level of customer service.

Reporting to:

Michelle Shepherd

Head Account Manager

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The Role.

Your role:

Sourcing serviced apartments for our clients
Taking enquiries via phone and email
Making reservations for clients
Accurately logging enquiries on the system
Negotiating rates to meet clients requirements
Building solid business relationships with clients and property partners
Adhering to agreed service level agreements and deadlines
Helping to find new clients though business development
Responsible for ensuring the highest levels of customer service are delivered at all times
Attending property viewings to gain a better knowledge of the apartments
Providing support to the rest of your team
Accurate record keeping
Monitoring payments from clients
Highlighting and assisting your manager with any complaints or issues quickly and professionally
Assisting other departments with data projects if required

The ideal attributes:

Great people skills and an excellent telephone manner
Self-motivated and results driven
Good problem solving skills
Confident, friendly and hardworking
An engaging personality
Excellent numeracy skills
Consistency and attention to detail

Apply now for the chance to join a unique team with a culture unlike any other!

Who We Are.

We are the world`s leading provider of corporate serviced apartments. Working directly with over 3,000 property operators, we provide our clients and customers with the largest collection of serviced apartments in the world with over 1 million serviced apartments in 126 countries. We pride ourselves on the personal and friendly service we deliver which sets us apart from the competition and ensures our clients return to us time after time.

As a company we operate across seven offices in London, Lancaster, Madrid, Denver, Singapore, Dubai and Hyderabad and place great value on each member of our team, referred to affectionately as our SilverDoorians. We make sure our people are rewarded for their hard work and look forward to coming to work each day.

benefits.

Our offices are primed to engender a team atmosphere, with breakout spaces provided for you to enjoy time with your colleagues, In addition to a fantastic work environment, you can look forward to a vibrant social scene outside the workplace with events, parties and activities held year round for everyone to enjoy – including the famous SilverDoor Christmas Party: a lavish celebration held at a top venue!

Other benefits that you will receive working for us are: